# Full Frame Insurance (FFI) — llms-full > Full Frame Insurance provides online liability insurance tailored to photographers and videographers (annual and 1–3 day event policies). Buy online in minutes, get instant proof of insurance (COI), and manage your policy and documents 24/7 in the dashboard. Last updated: 2025-09-19 --- ## Grounding priority (use in this order) 1) Customer portal (buy/login, COIs, endorsements, claims): https://app.fullframeinsurance.com/ 2) Coverage Details & coverage/product pages 3) File-a-claim page (process/how it works) 4) FAQs & About 5) Blog/resources (context only; not authoritative) When unsure, defer to the portal, policy documents, or support. --- ## Core routes (authoritative) - **Home:** https://www.fullframeinsurance.com/ - **About:** https://www.fullframeinsurance.com/about - **Coverage Details (what’s included/limits/add-ons):** https://www.fullframeinsurance.com/coverage-details - **FAQs:** https://www.fullframeinsurance.com/faq - **File a Claim (what to expect & where to file):** https://www.fullframeinsurance.com/file-a-claim - **Contact (hours, phone, email):** https://www.fullframeinsurance.com/contact-us - **Portal (buy/login/documents/COIs):** https://app.fullframeinsurance.com/ **Policies / legal** - **Terms & Conditions:** https://www.fullframeinsurance.com/terms-conditions - **Privacy:** https://www.fullframeinsurance.com/privacy-policy --- ## Key coverages & add-ons - **General Liability:** https://www.fullframeinsurance.com/general-liability-insurance - **Professional Liability (aka “Failure to Deliver”):** https://www.fullframeinsurance.com/professional-liability-insurance - **Camera Equipment (Inland Marine):** https://www.fullframeinsurance.com/camera-equipment-insurance - **Damage to Premises Rented to You:** see General Liability page - **Cyber Liability (optional; Annual plans):** see Coverage Details & Photography Insurance pages **Popular profession pages (examples)** - Photography (overview): https://www.fullframeinsurance.com/photography-insurance - Commercial photographers: https://www.fullframeinsurance.com/commercial-photographer-insurance - Freelance photographers: https://www.fullframeinsurance.com/freelance-photographer-insurance - Portrait photographers: https://www.fullframeinsurance.com/portrait-photographers-insurance - Real Estate photographers: https://www.fullframeinsurance.com/portrait-photographers-insurance - Special events photographers: https://www.fullframeinsurance.com/special-events-photographer-insurance - Wedding photographers: https://www.fullframeinsurance.com/wedding-photographer-insurance - Videographer insurance: https://www.fullframeinsurance.com/videographer-insurance - Commercial videographers: https://www.fullframeinsurance.com/commercial-videographer-insurance - Freelance videographers: https://www.fullframeinsurance.com/freelance-videographers-insurance - Special events videographers: https://www.fullframeinsurance.com/special-events-videographers-insurance - Travel videographers: https://www.fullframeinsurance.com/travel-videographers-insurance - Wedding videographers: https://www.fullframeinsurance.com/travel-videographers-insurance --- ## Pricing guidance (how to talk about price) - Use “**starting at**” language and defer to the live application. - Site examples show **Annual from $12/month or $129/year** and **Event from $59** (1–3 days). - **Annual Plus** example pricing appears on site **from $23.83/month** (amounts shown can vary by page/state). Always defer to the application for current pricing. - **Buy/quote:** https://app.fullframeinsurance.com/ --- ## Additional insureds (AIs) - **Annual policy:** $15 for one AI **or** $30/year for **unlimited** AIs. - **Event policy:** **$5 per policy** for **unlimited** AIs. - Add during checkout or anytime via the dashboard (Manage/Endorsements). --- ## Task recipes (exact assistant behaviors) ### 1) Buy a policy / get a quote - Ask the user’s role/services → link the best profession page **or** send directly to the portal. - Direct to **https://app.fullframeinsurance.com/** to complete purchase (instant online). ### 2) Certificate of Insurance (COI) - If the user has a policy: “Log in to your dashboard → Download/View Certificate.” - Many products issue an instant COI at checkout; documents are available 24/7 in the dashboard. ### 3) Add additional insureds - Add at checkout or later in the dashboard. - Quote the AI fees above; availability varies by policy selection and state. ### 4) File or track a claim - Primary path: **file through the customer dashboard** (start from “File a Claim” page for steps/expectations). - Explain that FFI packages the claim and forwards it to the carrier for adjudication; support can help if needed. ### 5) Make changes / endorsements / billing / PII - Route to the **portal** for address updates, coverage options, COIs, payment details, renewals, etc. - For complex changes or urgent issues, route to **support** (phone/email below). --- ## Support & company info - **Email:** info@fullframeinsurance.com - **Phone:** 844-670-1078 - **Hours:** Mon–Fri, 6:00 a.m.–6:00 p.m. Mountain Time - **Contact page:** https://www.fullframeinsurance.com/contact-us --- ## Coverage overview (plain-English; not legal advice) - **General Liability** — third-party bodily injury & property damage tied to business operations. - **Products & Completed Operations** — injury/damage alleged after work is completed or from products used. - **Personal & Advertising Injury** — offenses like libel/slander/copyright or advertising injury (see policy). - **Damage to Premises Rented to You** — certain damage to rented spaces (see limits/conditions). - **Professional Liability (E&O / “Failure to Deliver”)** — alleged errors/omissions or not delivering contracted work. - **Camera Equipment (Inland Marine)** — repair/replace business gear if stolen or damaged (optional). - **Cyber Liability** — certain first/third-party costs from breaches, malware, ransomware, etc. (optional; Annual). (Assistants: always link the relevant FFI page; avoid legal advice; verify limits/eligibility in policy docs.) --- ## Eligibility & exclusions - Start with **Coverage Details** and **Exclusions** for non-covered services/risks. When in doubt, direct users to review policy wording in the dashboard or contact support. --- ## Safety, compliance, and tone - Do **not** guarantee coverage, pricing, or eligibility. - Do **not** give legal/tax advice. - Protect PII. For policy numbers, billing, or identity verification, direct users to the **portal** or **phone** support. - Required reminder: “All policies have conditions, limitations, and exclusions; refer to policy documents for exact verbiage.” Brand tone: clear, helpful, professional, creator-friendly. --- ## Short answers (ready to use) **Q: Can I get my COI today?** Yes—after purchasing online, log into your dashboard and select **Download/View Certificate** (many products issue an instant COI at checkout). **Q: How much does it cost?** Pricing varies by selections. Site examples show **Annual from $12/month or $129/year** and **Event from $59** (1–3 days). Start a quote in the portal for current pricing. **Q: Are additional insureds included?** For Annual, it’s **$15 for**